Q. Why have you changed your check in & out times ?
A. Just like a motel – this is to ensure the previous occupant of the suite has vacated, and there is sufficient time to clean and disinfect the enclosure for the new tenant .
By default,
check-in is between 3:00pm – 6:00pm, while
check-out is between 8:30am – 11:00am
An afternoon check-out or a morning check-in can be requested outside school holiday periods, however during school holidays this is unlikely. This should be arranged at the time of booking, not at or after check-in.
Q. Do you supply food ?
A. Yes.
We feed both Whiskas wet and dry foods.
However, if your cat has any special dietary requirements or preferences, you are more than welcome to supply your own food.
Please note, if your supplied food runs out during your cat’s stay we will feed with our standard commercial food as required.
Q. Does my cat need to be vaccinated ?
A. Definitely yes.
No vaccination, no stay – for the protection of all cats a current vaccination certificate must be produced.
Cats require a current F3 or F4 Vaccination.
Vaccination must have been administered within the previous 12 months, and not due for a booster until after scheduled checkout date. For long term occupants requiring a vaccination while in our care, we can provide transport (additional cost) to a veterinarian to receive this.
Q. Should my cat be treated for fleas
A. Victorian Government regulation require all cats be regularly wormed and treated for fleas.
Unfortunately flees are a fact of life, but if your cat is treated correctly – they should not get them.
· Cats staying longer than 1 month will need to be regularly treated during their stay. Treatments can be either owner supplied or supplied by Karingal Cattery (at owners expense)
Q. What kitty litter do you use ?
A. We use CATMATE and/or KITTER, they are an eco-friendly wood pellet litter.
Q. Can I bring my own bedding, toys, scratching post ?
A. We will supply everything you cat requires, but you are still free to bring anything you wish that might make you cat feel more comfortable. So long as it fits in the enclosure and is clean & serviceable.
(Premium suites are supplied with a cat tree / scratching post)
Q. Can I bring a heating pad or drinking fountain ?
A. Yes, so long as they are electrically safe / serviceable.
Q. Does my cat need a collar ?
A. No, cats do not require a collar.
If your cat normally wears a collar at home, you are welcome to leave it on.
However our preference is NOT to wear a collar as they can become chocking hazards.